Network Services

DISN SUBSCRIPTION SERVICES FAQS

Click on the tabs below to view questions and answers by topic for DISN Subscription Services (DSS).

Access Questions

  1. What is a subscription access circuit? [Answer]
  2. Will DISA continue to use Command Communications Service Designators (CCSDs) to identify individual circuits? [Answer]
  3. What determines subscription access circuit costs? [Answer]
  4. When will billing stop on a discontinued subscription access circuit? [Answer]
  5. Who is responsible for extending connectivity (i.e. inside wire installs) from the local DISN Service Delivery Node (SDN) to the customer? [Answer]
  6. Who is responsible for funding a circuit from the local DISN Service Delivery Node (SDN) to the user? [Answer]
  7. Must circuits be ordered through DISA? [Answer]
  8. Are circuit ordering exceptions allowed under Chairman of the Joint Chief of Staff Instruction (CJCSI) 6211.02C? [Answer]
  9. Question: Can a customer order a non-DISN solution? [Answer]
  10. Is the DISN responsible for the funding of a subscription access circuit? [Answer]
  11. Are access circuit charges reviewed and reconciled? [Answer]
  12. What could cause access circuit billing responsibility to change fiscal year to fiscal year? [Answer]

 

Answers

  1. What is a subscription access circuit?

    An access circuit originates and/or terminates at a location other than a DISN subscription site at one end.
  2. Will DISA continue to use CCSDs to identify individual circuits?

    Yes. The CCSD is used as a unique identifier for individual circuit requirements.
  3. What determines subscription access circuit costs?

    Subscription access circuit charges are a pass through from the commercial vendor to the customer on a fully reimbursable basis.
  4. When will billing stop on a discontinued subscription access circuit?
    Charges for a discontinued subscription access circuit will cease, upon notice of completion from the service provider.
  5. Who is responsible for extending connectivity (i.e. inside wire installs) from the local DISN Service Delivery Node (SDN) to the customer?

    The B/P/C/S retains responsibility for on base connectivity from the customer location to a DISN subscription SDN.
  6. Who is responsible for funding a circuit from the local DISN SDN to the user?

    The user is responsible for funding all connectivity charges.
  7. Must circuits be ordered through DISA?

    Yes. As mandated in CJCSI 6211.02C.
  8. Are circuit ordering exceptions allowed under CJCSI 6211.02C?

    Yes. A waiver request must be submitted to the GIG Waiver Panel for approval before proceeding.
  9. Question: Can a customer order a non-DISN solution?

    Yes. A customer’s telecommunications requirements are ordered via DISA Direct Order Entry DDOE.
  10. Is the DISN responsible for the funding of a subscription access circuit?

    No. The customer is responsible for the funding of an access circuit?
  11. Are access circuit charges reviewed and reconciled?

    Yes. A review is conducted on an annual basis between DISA Network Services and the customers.
  12. What could cause access circuit billing responsibility to change fiscal year to fiscal year?

    Adding/deleting subscription sites, BRAC, base realignments, and changes in customer mission requirements.

DISN Services Questions

  1. What are DISN subscription services? [Answer]
  2. What DISN services are not included in DISN subscription services? [Answer]
  3. What costs are included as part of the DISN subscription services? [Answer]
  4. What costs are not included as part of the DISN subscription services? [Answer]

 

Answers

  1. What are DISN subscription services?

    DISN subscription services include: DISN transport, ISR, DSN, NIPRNet, SIPRNet, VTC, DRSN, JWICS, SME-PED, and DISN-Test & Evaluation Services (DTES).
  2. What DISN services are not included in DISN subscription services?

    Services not included as part of subscription services are: commercial and military satellite services, EMSS, contingency services and JHITS.
  3. What costs are included as part of the DISN subscription services?

    The subscription covers the cost of operations and maintenance, sustainment, the infrastructure providing DISN services.
  4. What costs are not included as part of the DISN subscription services?

    The subscription does not cover the cost of access circuits, installation and/or de-installation charges, equipment/cabling on the customer side of the SDN and non-DISN services.

Diversity Questions

  1. What are the DISN definitions of the types of diversity? [Answer]
  2. Do subscription sites have diversity? [Answer]
  3. Can a customer add or change the level of diversity at a given subscription site? [Answer]

 

Answers

  1. What are the DISN definitions of the types of diversity?
    • No diversity – One circuit over one physical path from one SDN (entire circuit Single Point of Failure [SPOF]).
    • Logical diversity – Two circuits over one physical path from one SDN (many SPOFs).
    • Path diversity – Two circuits over two physically separated paths from one SDN (some SPOF).
    • Physical diversity – Two circuits over two physically separated paths from two SDNs that are physically separated (i.e., in different buildings) (No SPOF).
  2. Do subscription sites have diversity?

    Yes. Individual sites may have a type of diversity.
  3. Can a customer add or change the level of diversity at a given subscription site?

    Yes. A customer is required to fund the addition of diversity or to change an existing level of diversity.

Miscellaneous Questions

  1. What is the DISN? [Answer]
  2. What DISA sources are available to learn more about DISA? [Answer]
  3. Who pays for the base infrastructure? [Answer]
  4. How will circuits be engineered? [Answer]
  5. What does end-to-end mean? [Answer]

Answers

  1. What is the DISN?

    As defined in Chairman of the Joint Chief of Staff Instruction (CJCSI) 6211.02C, the Defense Information System Network (DISN) is the DoD consolidated worldwide enterprise-level telecommunications infrastructure that provides end-to-end information transfer network for supporting military operations. The enterprise-level networks are provided by DISA.
  2. What DISA sources are available to learn more about DISA?

    Information is available via:

      • DISA website at http://www.disa.mil
        • DISA organizations
      • DISA Direct Order Entry (DDOE)
      • Rate Letter
      • DISA Customer Forum (DCF)
      • Customer Services
      • DISN Global Support Center (DGSC)
      • Telecommunications Inventory Billing Information (TIBI)
      • World-Wide On-Line System (WWOLS)
      • DISN Operation Support Systems (OSS)
    • Who pays for the base infrastructure?

      The B/P/C/S or facility retains responsibilities for on base infrastructure.
    • How will circuits be engineered?

      Requirements are engineered in the most efficient and effective means possible
    • What does end-to-end mean?

      As defined in CJCSI 6211.02C, end-to-end is defined as the fusion of all requisite components to deliver a defined capability.

    Subscription Cost Recovery Questions

    1. What is an annual DISN subscription share price? [Answer]
    2. How is the price determined? [Answer]
    3. How are non-DoD hosts billed for subscriptions? [Answer]
    4. Is the annual share price documented? [Answer]
    5. Is a remote customer charged a fee for DISN subscription services? [Answer]
    6. Does Defense Information Technology Contracting Office (DITCO) charge a fee for their services? [Answer]
    7. Are DISN customers responsible for non-recurring costs (NRCs)? [Answer]

     

    Answers

    1. What is an annual DISN subscription share price?

      An annual subscription share price is the charge for DISN service and bandwidth size allocation.
    2. How is the price determined?

      The share price is determined by multiplying the number of shares for that specific service package and bandwidth size allocation times the annual share price.
    3. How are non-DoD hosts billed for subscriptions?

      Non-DoD hosts are charged the established subscription price based on their selected subscription package.
    4. Is the annual share price documented?

      Yes. It is published in DISA’s annual price book, “Defense Working Capital Fund (DWCF) Telecommunications Services Billing Prices” in accordance with the Resource Management Decisions (RMDs).
    5. Is a remote customer charged a fee for DISN subscription services?

      No. A remote customer is not charged a fee for DISN subscription services.
    6. Does (DITCO charge a fee for their services?

      Yes.  The DITCO contract services fee is specified in the DISA’s annual price book, “Defense Working Capital Fund (DWCF) Telecommunications Services Billing Prices” in accordance with the Resource Management Decisions (RMDs).
    7. Are DISN customers responsible for non-recurring costs (NRCs)?

      Yes. Customers receiving DISN services will pay applicable NRCs.

       

    Subscriptions Questions

    1. What is a DISN Service Delivery Node? [Answer]
    2. What is customer premise equipment (CPE)? [Answer]
    3. What is a DISN subscription? [Answer]
    4. What is a DISN subscription site? [Answer]
    5. What is a DISN subscription host? [Answer]
    6. What is a remote customer? [Answer]
    7. What is a tenant? [Answer]
    8. What is a remote site? [Answer]
    9. What is an intelligence, surveillance and reconnaissance (ISR) subscription? [Answer]
    10. What is a DISN subscription site list? [Answer]
    11. What is a DISN subscription package? [Answer]
    12. What happens if a subscription exceeds its package? [Answer]
    13. Will the base/post/camp/station (B/P/C/S) Title 10 holder always be the subscription host? [Answer]
    14. Do DISN subscription sites have multiple subscriptions? [Answer]
    15. What are the physical boundaries of DISN subscription site? [Answer]
    16. Do DISN subscription sites have Geographical Location Codes (GEOLOCs)? [Answer]
    17. Can services or agencies increase or decrease subscription bandwidth and/or add or delete DISN services during the year of execution? [Answer]
    18. Does the DISN subscription site list changes? [Answer]
    19. What is the process for changing the subscription site list? [Answer]
    20. Do DISN subscription sites have multiple subscription hosts? [Answer]
    21. Can a subscription host place bandwidth or DISN service restrictions on a user? [Answer]
    22. Does the customer ordered bandwidth determine how much bandwidth DISN will have at a subscription site? [Answer]
    23. Are remote customer requirements included in the computation of a subscription site package? [Answer]
    24. Can a customer order services that exceed the current DISN Subscription Service (DSS) subscription package? [Answer]
    25. Will Command Communication Service Designators (CCSDs) be used to identify subscription sites? [Answer]
    26. What is the requirements validation process for adding a new DISN subscription site? [Answer]
    27. What is the requirements validation process for deleting an existing DISN subscription site? [Answer]
    28. Is there an adjudication process for subscription related issues? [Answer]
    29. How are customer telecommunications requirements validated? [Answer]
    30. Who has the authority to validate requirements? [Answer]
    31. How many shares are assigned to each subscription package? [Answer]

     

    Answers

    1. What is a DISN Service Delivery Node?

      A DISN Service Delivery Node (SDN) is a concentration of one or more pieces of communications equipment operated and maintained by DISA to provide DISN services.
    2. What is customer premise equipment (CPE)?

      Customer premise equipment is a concentration of one or more pieces of communications equipment operated and maintained by the customer.
    3. What is a DISN subscription?

      A DISN subscription is a combination of DISN services and bandwidth ordered by the customer based on their mission requirements at a specific site.
    4. What is a DISN subscription site?

      A DISN subscription site is a base/post/camp/station (B/P/C/S) or customer facility that has one or more DISA SDN(s) providing DISN services to a customer(s).
    5. What is a DISN subscription host?

      A DISN subscription host is the designated service or agency responsible for managing the subscription and funding the subscription fee.
    6. What is a remote customer?

      A remote customer is a user not physically located on a subscription site who requires DISN services to meet mission requirements.
    7. What is a tenant?

      A tenant is a customer physically located on a subscription site who requires DISN services to meet mission requirements.
    8. What is a remote site?

      A remote site is a base/post/camp/station (B/P/C/S) or customer facility that has no DISA SDN(s) and pays no annual subscription fee for DISN connectivity.
    9. What is an intelligence, surveillance and reconnaissance (ISR) subscription?

      An ISR subscription has DISN equipment that provides only transport services.
    10. What is a DISN subscription site list?

      The DISN subscription site list is a collective list of all DISN subscription sites providing DISN subscription services to a customer(s).
    11. What is a DISN subscription package?

      A DISN subscription package is the combination of customer ordered DISN subscription services and bandwidth.
    12. What happens if a subscription exceeds its package?

      The user exceeding bandwidth or services is required to pay for the additional costs until the DISN cost can be programmed via the POM cycle.
    13. Will the B/P/C/S Title 10 holder always be the subscription host?

      No. The subscription host is determined by a combination of bandwidth and DISN subscription services. A base/post/camp/station Title 10 owner may choose to be the host even if they are not the largest consumer of bandwidth and DISN services.
    14. Do DISN subscription sites have multiple subscriptions?

      No. A DISN subscription site will have only one subscription.
    15. What are the physical boundaries of DISN subscription site?

      A DISN subscription site is determined by physical geographical boundaries. The boundary may be the actual physical perimeter of a base/post/camp/station, or one or more commercial buildings with definable physical perimeters and a recognizable name.
    16. Do DISN subscription sites have GEOLOCs?

      Yes. GEOLOCs as defined in DISAC 310-65-1 are assigned to each DISN subscription site.
    17. Can services or agencies increase or decrease subscription bandwidth and/or add or delete DISN services during the year of execution?

      Yes. The process for increasing/decreasing bandwidth or adding/deleting DISN service for a specific DISN subscription is done through the TSR process and entered in DISN Direct Order Entry System (DDOE).
    18. Does the DISN subscription site list changes?

      Yes. There is an annual review of the DISN subscription site list.
    19. What is the process for changing the subscription site list?

      The customers and DISA Network Services review the mission requirements and adjust the packages as needed.
    20. Do DISN subscription sites have multiple subscription hosts?

      No. A DISN subscription site will be assigned a specific service or agency to be the host.
    21. Can a subscription host place bandwidth or DISN service restrictions on a user?

      No. Bandwidth and DISN service requirements are based on operational mission needs of the individual service or agency.
    22. Does the customer ordered bandwidth determine how much bandwidth DISN will have at a subscription site?

      No. The DISN bandwidth is based on the network requirements.
    23. Are remote customer requirements included in the computation of a subscription site package?

      Yes. Remote customer requirements are included in the computation of the subscription site package.
    24. Can a customer order services that exceed the current DSS subscription package?

      Yes. A customer may order additional bandwidth and DISN services that exceed the current subscription package.
    25. Will Command Communication Service Designators (CCSDs) be used to identify subscription sites?

      No. Subscription sites will be identified in the provisioning databases with a unique Geographical Location Code (GEOLOC) and in the billing systems by a unique GEOLOC and CSA.
    26. What is the requirements validation process for adding a new DISN subscription site?

      A DISN subscription site is added via a validation process. A service or agency submits a formal letter to the Joint Staff via DISA to nominate the addition of a subscription site based on mission requirements. The requestor has the responsibility to take the nominated site to the C4/Cyber FCB. The Joint Staff and the C4/Cyber FCB make a recommendation to approve or disapprove the additional site based on long enduring mission requirements.
    27. What is the requirements validation process for deleting an existing DISN subscription site?

      A DISN subscription site is deleted via a validation process. A service or agency submits a formal letter to the Joint Staff via DISA to nominate the deletion of a subscription site based on mission requirements. The requestor has the responsibility to take the nominated site to the C4/Cyber FCB. The Joint Staff and the C4/Cyber FCB make a recommendation to approve or disapprove the deletion of the site based on the lack of long enduring mission requirements.
    28. Is there an adjudication process for subscription related issues?

      Issues requiring adjudication related to DISN services or bandwidth at a subscription site can be coordinated through the DCF.
    29. How are customer telecommunications requirements validated?

      Customers validate their requirements through their service/agency and the Authorized Funding Official (AFO).
    30. Who has the authority to validate requirements?

      The services and agencies have the authority to validate their respective requirements.
    31. How many shares are assigned to each subscription package?

      Subscription share weights are specified annually in “Defense Working Capital Fund (DWCF) Telecommunications Services Billing Prices.” This document is available via the DISA Direct website.

    Tools Questions

    1. Is there a database of record for DISN Subscription Services? [Answer]
    2. Are subscription site inventories available? [Answer]
    3. How does a customer gain access to World-Wide On-line System (WWOLS)? [Answer]
    4. Does DISA offer a software application for customers to order DISN services? [Answer]
    5. What capabilities does DISA Direct Order Entry (DDOE) information system offer to the user community? [Answer]
    6. What capabilities does the Telecommunication Inventory Billing Information (TIBI) information system offer to the user community? [Answer]
    7. What capabilities does World-Wide On-line System (WWOLS) information system offer to the user community? [Answer]

     

    Answers

    1. Is there a database of record for DISN Subscription Services?

      Yes.  The database of record is the DISA World Wide On-line System (WWOLS).
    2. Are subscription site inventories available?

      Yes. The subscription site inventories are available on the DISA World-Wide On-line System (WWOLS).
    3. How does a customer gain access to World-Wide On-line System (WWOLS)?

      The customer may contact the DISN Global Support Center (DGSC).
    4. Does DISA offer a software application for customers to order DISN services?

      Yes. DISA Network Services maintains an automated information system DISA Direct Order Entry (DDOE) where customers can request telecommunications services.
    5. What capabilities does DISA Direct Order Entry (DDOE) information system offer to the user community?

      The DDOE offers the following:
      • Allows registered users with the role of subscription officials to establish, submit annually, and edit their DISN subscriptions via the Subscription Telecom Request (TR) process.
      • The Track TR feature allows subscription officials to track subscription requirements from beginning to end.
      • Automated inventory and billing processes for all subscriptions.
      • Allows users that are registered with a role of Authorized Requesting Official (ARO) to submit TRs for telecommunication requirements:

    1. What capabilities does the Telecommunication Inventory Billing Information (TIBI) information system offer to the user community?

      TIBI offers the following:
      • Allows DISA registered customers to view and extract all available telecommunications billing data.
      • Provides interfaces to current inventory of telecommunication services, delinquent charges, monthly billing information, and Customer Cost & Obligation (CC&O) information.
      • Users with a valid registered TIBI role have the ability to:
        • Request funding by entering Program Designator Codes (PDCs) requests for approval;
        • Update their billing address; and
        • Add or update lines of accounting associated with PDCs.
      • Application is available to all DISA Direct (DDOE) customers that have a registered User ID with a valid application role.

    1. What capabilities does World-Wide On-line System (WWOLS) information system offer to the user community?

      WWOLS offers the following:
      • Allows authorized users to view telecommunication’s inventories
      • Track requirements
      • Run inventory reports
      • View circuit profiles
      • View historical information
    Acronym Term
    AFO Authorized Funding Official
    B/P/C/S Base, Post, Camp, and/or Station
    BRAC Base Realignment and Closure
    C4 Command, Control, Communications and Computers
    C4/Cyber FCB C4/Cyberspace Functional Capabilities Board
    CC&O Customer Cost and Obligation
    CCSD Command Communications Service Designator
    CJCSI Chairman of the Joint Chief of Staff Instruction
    CPE Customer Premise Equipment
    CSA Communications Service Authorization
    DCF DISA Customer Forum
    DDOE DISA Direct Order Entry
    DGSC DISN Global Support Center
    DISA Defense Information Systems Agency
    DISAC DISA Circular
    DISN Defense Information Systems Network
    DITCO Defense Information Technology Contracting Office
    DMS Defense Messaging System
    DoD Department of Defense
    DRSN Defense Red Switched Network
    DSN Defense Switched Network
    DSS DISN Subscription Service
    DTES DISN Test & Evaluation System
    DWCF Defense Working Capital Fund
    EMSS Enhanced Mobile Satellite Service
    FAQ Frequently Asked Question
    FY Fiscal Year
    GEOLOC Geographical Location Code
    IP Internet Protocol
    IPR Internet Protocol Router Network
    ISR Intelligence, Surveillance, and Reconnaissance
    JCS Joint Chiefs of Staff
    JHITS Joint Hawaii Information Transfer System
    JWICS Joint Worldwide Intelligence Communications System
    LAFO Lead Authorized Funding Official
    LOB Line of Business
    NIPRNet Unclassified but Sensitive IP Router Network 
    NRC Non-recurring Charge or Non-recurring Cost
    OSS Operation Support Systems
    PBD Presidential Budget Decision
    PC Personal Computer
    PDC Program Designator Code
    POM Program Objective Memorandum
    RFS Request for Service
    RMD Resource Management Decision
    ROM Rough Order of Magnitude
    SDN Service Delivery Node
    SIPRNet Secure IP Router Network
    SME-PED Secure Mobile Environment – Portable Electronic Device
    SPOF Single Point of Failure
    TIBI Telecommunications Inventory Billing Information
    TR Telecommunications Request
    TSO Telecommunications Service Order
    TSR Telecommunications Service Request
    VTC Video Teleconferencing
    WWOLS Worldwide On-Line System